How do I cancel my Office 365 auto-renew subscription?

  • If you purchased an auto-renew subscription from Microsoft via MicrosoftStore.com or Office365.com, you have two options for cancelling:
    • You can cancel online by visiting the Microsoft Account site, signing in with the Microsoft account that you used to buy Office, and then turning off auto-renew. With this approach, your subscription will automatically expire when your remaining subscription time is up.
    • To cancel immediately, contact Microsoft support and request an immediate cancellation.
  • If you purchased an auto-renew subscription from Apple via the iTunes Store, you will need to cancel your subscription with Apple.
  • If you purchased an auto-renew subscription from another retailer, you may have to cancel your subscription with that retailer. You can confirm this by visiting the Microsoft Account site.
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